Refund Policy

By purchasing products and/or services at Salud Panamá, you accept the following cancellation policies:

1. The products and services are carefully and meticulously described on the page where they can be requested. Before purchasing, each consumer agrees to read said descriptions and the action of purchasing itself implies the irrevocable declaration of having understood and accepted said descriptions.

2. The products, once delivered to the delivery address registered at the time of purchase and received correctly by the consumer, cannot be returned. All deliveries are final.

3. In the event that the consumer rejects a product at the time of delivery, and decides not to receive it, the value of the product will be refunded, however, the shipping and return costs, among other costs generated at the time of purchase of the product. Product rejected at the time of delivery will be deducted from the return for administrative costs.

4. In the event that a payment has not been made by credit card, and a refund is possible, the only form of refund will be electronic bank transfer (Online Banking) to the consumer's account. No refunds will be made in cash or other means.

5. For any refund transaction, it is essential that the consumer has their tax invoice, payment receipt sent online at the time of purchase and a copy of their ID or passport.

6. Under no circumstances will refunds be made after the first 24 hours from the time of delivery and receipt of the goods.

1. When booking the medical appointment online at @SaludPanama, the internet user who requests the time reservation of the @SaludPanama specialist, hereinafter THE PATIENT, will make the advance payment of the amount corresponding to this consumption of the specialist's consultation time. This payment covers the time reservation and the consulting service provided by the health provider selected at the time of booking.
2. Appointments may be reassigned to a new time, at the request of THE PATIENT, and may also be reassigned to a new time at the request of the selected health provider.
3. It will be possible to cancel the appointment up to 24 hours before the reserved time, with a penalty of 10% of the total amount paid.
4. It will be possible to cancel the appointment less than 24 hours before the reserved time, with a penalty of 25% of the total amount paid.
5. Once the online appointment has started, the service will be considered delivered.
6. If a financial refund is possible, it will be made through the payment method that THE PATIENT has used to reserve. If this is not possible, a form of reimbursement will be agreed with THE PATIENT, at their convenience.
7. In the event that the reserved medical appointment is unilaterally canceled by the reserved medical specialist, and a rescheduling or reassignment of the appointment is not possible, and it is impossible to deliver the consultation service, a 100% refund of the amount paid will be made.
8. Once the service is delivered, the transaction will be finalized, without refunds or subsequent financial claims.